Knowledge & Assistance
Frequently Asked Questions
Answers regarding BIS hallmarking, 18K gold phone cover thermal engineering, watch movements, and insured courier dispatches.
Every single piece of 18K gold, 22K gold, or 925 sterling silver is tested and hallmarked by Government-approved BIS hallmarking centers. Each item comes with an official certificate and laser-engraved HUID code verifiable on the BIS CARE app.
Our mobile armors feature precision interior ceramic heat-dissipation liners and micro-milled antenna cutouts engineered specifically for 5G, Wi-Fi 6E, MagSafe, and Wireless Qi charging. Your phone operates at peak thermal efficiency without signal degradation.
All Ekoo fine timepieces powered by Swiss automatic movements include a 2-Year Global Atelier Warranty covering mechanical movement servicing, gasket water resistance maintenance, and crystal glass replacements.
All domestic and international parcels are dispatched via specialized armored couriers (Sequel Logistics / BlueDart Apex) in tamper-evident sealed containers with 100% transit risk insurance coverage.
Custom gold casting, diamond setting, and hand-chasing take approximately 7 to 14 business days from CAD design approval to final BIS hallmarking and courier dispatch.